Terms of Use
What to know when you browse and order books from Haval Bookstore online.
About these terms
These terms apply when you browse or order from the Haval Bookstore website. The shop is Haval Bookstore, Brayati Street, Erbil, Kurdistan Region, Iraq. By placing an order you agree to them.
Books, prices and availability
Prices are shown in Iraqi dinar (IQD) and are checked against our catalogue when you place your order. We work hard to keep stock and details accurate, but a book can sell out in the shop or a listing can contain a mistake. If that affects your order we will tell you before it is confirmed, and you can change or cancel it.
Please check the edition, language and format in the product details; ask us if you are unsure.
Placing an order
When you check out you receive an order code (for example HV-7K3Q9P). Our team then calls or messages you on the phone number you gave to confirm the books, the total and the delivery or pickup details. Your order is accepted once we have confirmed it with you. We may decline or cancel an order we cannot reach you about or cannot fulfil.
You can follow the status of your order on the order tracking page using your order code and phone number.
Payment
You pay in cash — to the delivery rider when your books arrive, or at the counter when you collect them in Erbil. There is no online payment on this website, and we will never ask you for card details.
Delivery and pickup
We deliver across Iraq. The delivery fee for your city, and the express option where available, are shown at checkout before you place the order. Delivery times are estimates and can vary with location and circumstances.
For pickup, we let you know when your order is ready at our shop (Brayati Street, Erbil, Kurdistan Region, Iraq · Every day · 9:00 – 22:00).
Changes, cancellations and returns
To change or cancel an order, contact us as soon as possible — ideally before it leaves the shop. If a book arrives damaged or is not what you ordered, contact us promptly with your order code and we will arrange a solution with you. Nothing in these terms limits rights you have under applicable law.
Book requests
Requesting a book that is not in our catalogue does not create an order or any obligation to buy. We will contact you with the price and expected timing if we can source it.
Your bag and saved books
There are no customer accounts yet. Your bag and saved books are stored in your own browser and can be lost if you clear its data or switch device. Prices and stock are refreshed from our catalogue each time they are shown.
Using the website
Please use the website lawfully and don’t try to disrupt it, overload it, or submit orders or requests in someone else’s name without permission. Book covers, titles and author names belong to their respective rights holders; showing them here does not give a licence to reuse them.
Other services
Links to WhatsApp, social media, maps and email take you to independent services with their own terms and privacy policies. We are not responsible for their content or availability.
Contact and updates
Questions about an order or these terms? Contact havalbookstore@gmail.com, +964 750 536 2000 or WhatsApp. We may update these terms as the website changes; the date at the top shows the latest version, and the terms in force when you placed an order apply to that order.